Last Updated: January 19, 2026
1. Introduction
Welcome to FlowForg ERP ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based Enterprise Resource Planning (ERP) software-as-a-service (SaaS) platform.
By accessing or using FlowForg ERP, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the application.
2. Information We Collect
We collect information that you provide directly to us and information collected automatically when you use our services:
2.1 Information You Provide
- Account Information: Name, email address, company name, phone number, and password when you register for an account.
- Business Data: Financial records, inventory data, customer information, supplier details, employee records, and other business information you input into the system.
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors).
- Communications: Messages, feedback, and support requests you send to us.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.
- Device Information: Browser type, operating system, device identifiers, and IP address.
- Cookies and Tracking: Session cookies for authentication and analytics cookies for service improvement.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our ERP services
- To process transactions and manage your subscription
- To authenticate users and ensure account security
- To provide customer support and respond to inquiries
- To send service-related notifications and updates
- To analyze usage patterns and improve user experience
- To detect, prevent, and address technical issues or fraud
- To comply with legal obligations
4. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest
- Access Controls: Role-based access ensures users only see authorized data
- Multi-tenancy Isolation: Each company's data is logically separated and isolated
- Regular Backups: Automated backups to prevent data loss
- Secure Infrastructure: Hosted on enterprise-grade cloud infrastructure with 24/7 monitoring
5. Data Sharing and Disclosure
We do not sell your personal or business data. We may share information only in these circumstances:
- With Your Consent: When you explicitly authorize sharing
- Service Providers: With trusted third parties who assist in operating our services (e.g., hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect the rights, property, or safety of FlowForg ERP, our users, or the public
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account termination:
- Account data is retained for 30 days for recovery purposes
- Business data can be exported before account closure
- Backup copies may be retained for up to 90 days
- Anonymized analytics data may be retained indefinitely
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal requirements)
- Export: Request a portable copy of your data
- Opt-out: Opt out of marketing communications
- Restriction: Request limitation of data processing
To exercise these rights, contact us at hello@zstechlabs.com.
8. Cookies Policy
We use cookies to:
- Essential Cookies: Required for authentication and session management
- Analytics Cookies: Help us understand how users interact with our platform (Google Analytics, Microsoft Clarity)
- Preference Cookies: Remember your language and display preferences
You can control cookies through your browser settings, but disabling essential cookies may affect functionality.
9. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.
10. Children's Privacy
FlowForg ERP is designed for business use and is not intended for children under 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through a notice on our platform. Continued use after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: